Why can't I send an attachment?

Introduction

If you can't send an attachment, the file is usually too large for the message. To share the file, upload it to a cloud storage service such as Google Drive or iCloud and send a shareable link instead.

How to share your file another way

Follow these steps to upload your file and share it in your message.

1. Upload the file to a cloud storage service such as Google Drive or iCloud.

2. Open the sharing settings for the file.

3. Set access so that anyone with the link can view the file.

4. Copy the shareable link.

5. Paste the link into your message instead of attaching the file directly.

Tips

If the recipient still can't open the file, double-check that the sharing setting is set to anyone with the link and that the link was copied correctly.

Need more help?

If you're still having trouble sharing your file, contact our support team for assistance.