I can’t connect my Spotminders to Bluetooth

Before You Start

Please note that Spotminders don't connect directly to Bluetooth in your phone's settings. They connect through Apple's Find My app using a different process.

Step 1: Prepare Your Card

1. Charge the card fully - Place the LEFT side on any Qi wireless charger until you see a green or blue LED
2. Turn on the card - Press the button once firmly and listen for a melody sound
3. Test if active - Press the button twice quickly - you should hear beeps if the card is working

Step 2: Prepare Your iPhone

1. Restart your iPhone completely - Power off, wait 30 seconds, then power on
2. Check your Apple ID - Go to Settings → Your Name and ensure you're signed in
3. Verify Find My is enabled - Settings → Your Name → Find My → Find My iPhone (must be ON)
4. Ensure Bluetooth is enabled - Settings → Bluetooth (must be ON)

Step 3: Proper Pairing Process

1. Open the Find My app (green icon with radar symbol)
2. Tap "Items" at the bottom of the screen
3. Tap "Add Item" or the "+" symbol
4. Select "Other Supported Item" - NEVER select "AirTag"
5. Hold the card close to your iPhone during the pairing process
6. Follow all prompts completely without skipping steps

Step 4: Advanced Troubleshooting

If the card still won't connect:

Try Network Switching

• Switch between WiFi and mobile data during setup
• Sometimes changing networks helps with the connection

Reset the Card

1. Press the button 5 times quickly in succession
2. On the 5th press, hold down for 15 seconds until you hear a melody
3. Wait 30 seconds after hearing the melody
4. Try the pairing process again

Try Different Location

• Attempt pairing in a different room or location
• Move away from other electronic devices that might interfere

Common Error Messages

"This item is already linked to another Apple Account"

• The card needs to be reset (see reset instructions above)
• Try the reset process 2-3 times if needed

"Searching Items..." never completes

• Restart your iPhone and try again
• Ensure the card is fully charged and responding to button presses
• Try resetting the card

Still Not Working?

If your card still won't connect after trying all these steps:

1. Check iOS version - Cards require iOS 14.5 or later
2. Try with another iPhone if available
3. Contact Support - Include your iPhone model and iOS version

What to send support:

• Video showing button presses and any sounds the card makes
• Photo of the serial number (on the edge of the card)
• Description of exactly what happens during pairing attempts

Important Notes

• Cards connect through Find My app, NOT through iPhone Bluetooth settings
• The process is different from connecting regular Bluetooth devices
• Always select "Other Supported Item" not "AirTag" during setup
• Cards need to be charged and responsive to button presses before pairing